Refund policy

Política de devolução e reembolso (Return & Refund Policy)

We want you to love your Brazil Station order. If something isn't right, here's how returns work:

Returns You have [30] days from the delivery date to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, contact us at [email] with your order number. We'll provide instructions for sending the item back.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within [5–10] business days.

Non-returnable items [Fragrance/opened items, final sale items, gift cards] are not eligible for return due to [hygiene/safety] reasons.

Damaged or incorrect items If your order arrives damaged or incorrect, contact us within [7] days of delivery at [email] with photos, and we'll arrange a replacement or refund at no extra cost.

Return shipping [Customers are responsible for return shipping costs / We provide a prepaid label for defective items.]